Welcome to LUCKYSIM’s service! Please carefully read the terms below to understand your rights and responsibilities when using our SIM cards. By purchasing and using a Luckysim card, you agree to these terms.

1. General Introduction
LUCKY provides single-use SIM card services for customers who need mobile data for a short period, such as during short-term travel or business trips.
The eSIM is provided in the form of a QR code, not a physical SIM card, and works only on certain specified devices.

2. Scope of Application
These terms apply to all customers using LUCKY SIM cards.
LUCKY SIM cards are single-use and can only be used for one trip. Once the SIM card expires or the trip ends, it will automatically deactivate and cannot be reactivated or reused.
The SIM card cannot be transferred or resold once it has been activated.

3. Pricing
LUCKY offers various plans to suit the diverse travel needs of customers.
10-day and 15-day plans
The LUCKY SIM provides mobile data services according to the plan chosen by the customer. Data volume and speed may vary depending on the specific plan.
You will not be able to use the plan once the data is exhausted or the expiry date is reached.

4. Cancellation and Refund
Due to the nature of the service, there is no refund policy for activated and used SIM cards.
We only offer refunds if the SIM is unusable due to technical issues.

5. Customer Responsibilities
Customers are responsible for safeguarding the SIM card and are not allowed to share or resell it to third parties after activation.
LUCKY is not liable if the SIM is lost or damaged due to improper handling by the user.
Customers are responsible for checking the compatibility of their devices with the SIM card before use.

6. Liability Limitations
LUCKY is not responsible for any direct or indirect damages arising from customers not adhering to these terms.
In certain cases, such as areas with no signal, bad weather, or network provider issues, the service may be interrupted. LUCKY will not be held responsible for these interruptions.

7. Privacy and Security
LUCKY is committed to protecting customer personal information in accordance with applicable laws. All collected information will be used for service provision purposes and will not be shared with third parties without the customer’s consent.

8. Changes to the Terms
LUCKY reserves the right to change or update the terms of use at any time. Any changes will be announced on our official website or via the registered customer email.

9. Entire Agreement and Governing Law
This agreement, along with the Privacy Policy, constitutes the entire agreement between you and Luckysim and supersedes any prior agreements, representations, or understandings regarding Luckysim. Failure to enforce any part of this agreement shall not be construed as a waiver of that provision or the right to enforce it.
Any waiver, modification, or alteration made by you will not be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Vietnam.

10. Contact Information
If you have any questions about our Terms of Use, please contact us via the hotline at +84902229225 or email luckysim.support@tbdvn.vn.

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