LUCKYSIM is committed to protecting the privacy and personal data of its customers. This policy explains how we collect, use, and protect your information when you use LUCKYSIM’s products and services.

1. Purpose of Collecting Personal Information

We may collect the following types of personal information from you:

  • Personal Information: Information from the passport, including full name, passport number, date of birth, nationality, and email address.

  • Identification Information: Passport number or similar documents (if required for identity verification when using the service).

  • Usage Information: Data about your SIM card usage, including connection history, data traffic, and connection location with the mobile network.

2. Purpose of Using Personal Information

We use your personal information for the following specific purposes:

  • Providing Services and Customer Support

  • Service activation and delivery: We use your information to activate and provide SIM card services, including maintaining network connections and providing technical support.
    Payment and transaction management: We process payment information to complete SIM card purchase transactions.

  • Improving and Developing Services
    • Personalizing the Experience: We may personalize services, recommend products, or promotions based on your preferences and behavior when using LUCKYSIM products.
  • Legal Compliance and Requirements
    • Comply with Legal Regulations: We collect and use your information to comply with telecommunications laws, consumer protection regulations, and regulatory requirements.
    • Protect Legal Rights: We may use your data to investigate and prevent fraudulent activities or violations of the law, and to protect the legal rights of the Socialist Republic of Vietnam.

3. Sharing Information with Third Parties

We are committed not to sell or rent your personal information to third parties.

4. Personal Information Security

We are committed to protecting the absolute confidentiality of customer personal information and applying advanced security measures to ensure your personal data is protected from loss, unauthorized access, or unwanted disclosure, including:

  • Data Encryption: All sensitive information is encrypted when stored and transmitted.
  • Access Control: Only authorized employees and partners have access to your personal information.
  • Security Monitoring: Our security system is continuously monitored to detect and prevent potential risks.

5. Your Rights

LUCKYSIM respects your rights related to personal information. You have the right to:

  • Access and Update Personal Information: You can request access to the personal information we store and request corrections if there are any errors or if the information is outdated.
  • Deletion of Personal Information: You have the right to request us to delete your personal information, except where we are obligated to retain it due to legal requirements.
  • Object and Restrict Processing: You have the right to object to the processing of your personal data for specific purposes or request restrictions on processing in certain circumstances.

6. Information Retention

Your personal information will be retained for the necessary duration to fulfill the purposes outlined in this policy or to comply with legal regulations. When no longer needed, we will delete or anonymize your information.

7. Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in business activities or legal regulations. If there are any changes, we will notify you via email or on LUCKYSIM’s official website. Please check this policy regularly to stay informed of the latest updates.

8. Contact Us

If you have any questions, requests, or concerns regarding this privacy policy, please contact us via:

  • Email: luckysim.support@tbdvn.vn
  • Hotline: +84902229225
  • Address: 16BTT11 Van Quan Urban Area, Van Quan Ward, Ha Dong District, Hanoi, Vietnam.